Getting set up for roaming is simple - just check these steps before you travel:
Make sure your eSIMs are installed:
Your UK eSIM already includes free EU roaming.
If you’re travelling outside Europe, install your Global roaming eSIM in the Dashboard → Select your plan (if you have more than 1) → Add global data roaming → Follow the installation instructions
Make sure your eSIM is enabled:
Your eSIM needs to be enabled, not just installed:
On iPhone: go to Settings → Mobile Service → Toggle your eSIM on
On Android: go to Settings → Network & Internet → Mobile Network / SIMs → Select the respective eSIM and toggle it on.
Enable data roaming on your phone:
On iPhone: go to Settings → Mobile Service → Select the respective eSIM → Data Roaming and toggle it on.
On Android: go to Settings → Network & Internet → Mobile Network / SIMs → Select the respective eSIM → Roaming and toggle it on.
Ensure the correct SIM is set for mobile data:
If you have two active SIMs at once, make sure the correcy eSIM is selected as default for Mobile Data
On iPhone: go to Settings→ Mobile Service → Mobile Data and Select the respective eSIM
On Android: go to Settings→ Network & Internet → Mobile Network / SIMs → Mobile Data and Select the respective eSIM
Double-check your APN settings:
Make sure your APN is set to "gamma" for your UK eSIM (EU roaming) and "globaldata" for the Global Roaming eSIM - follow the instructions here for more detail.
Follow any prompts on arrival:
When you land, your phone may take a minute to connect.
If you’re using the Global roaming eSIM, activation can take 1–2 minutes - this is normal.
If you install the Global roaming eSIM in an unsupported country, it will not activate until you connect from within a supported country.
That’s it - your eSIM will connect automatically when you’re in a supported country. 🌍